Complaints

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can send an email to info@deltron.nl with your complaint. Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction. After receiving your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt. If it takes more time, we will inform you of this. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, to which we are affiliated. As of February 15, 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.